Consular Section Closures, Schedule Changes, and Information Request

Dear U.S. Citizen Community,

The Consular section would like to inform you of upcoming section closures and changes to processing hours for routine passport, notarial and Consular Report of Birth Abroad services at U.S. Embassy Harare.  In addition, we are also soliciting information below for a Congressional report.

Closures:  In order to improve performance, the Consular Section will be closed for routine services on Friday August 7 while we upgrade our systems.  Also note that the following Monday and Tuesday, August 10 and 11, are local holidays and the section will be closed in observance of Heroes Day and Defence Forces Day.  Kindly plan ahead for any consular services you may need over that long weekend.

Hours and Appointments:  To better serve our U.S. citizen community and decrease wait times, we are moving to appointment-based services.  Beginning September 1, 2015, Consular Section hours will change to the following for routine services:

  • Monday 13:30 – 15:30, Walk-in hours for passport and notarial services
  • Tuesday 13:30 – 15:30, Passport, Consular Report of Birth Abroad (CRBA) and notarial services by appointment only
  • Thursday 13:30 – 15:30, Passport, Consular Report of Birth Abroad (CRBA) and notarial services by appointment only

Please note that due to the complexity of CRBA applications, we can only accommodate these cases by appointment.  The section will process CRBA applications only on Tuesdays and Thursdays.

To make an appointment, please visit our website: and click on “U.S. Citizen Services.”

If there is a life or death emergency during business hours, you can reach the Consular Section by calling +263 250 593 or you can reach a Duty Officer outside of business hours by calling +263 772 559 727.  U.S. citizens may also send a WhatsApp text to +263 772 124 896 in an emergency.  For general questions, you may also email the Consular Section at

Request for Information:  The U.S. Embassy in Harare is currently working on a report for the U.S. Congress on investment disputes and expropriation claims involving U.S. citizens in Zimbabwe.  An “investment dispute” means any dispute between a U.S. person and a foreign government (including regional and local governments and state-owned or controlled enterprises) relating to real, personal, or intangible property or other commercial interests, including cases of alleged expropriation of property.  For purposes of our report, the term “expropriation” is defined as a foreign government/economy (1) nationalization or confiscation of property; (2) repudiation or nullification of a contract; or (3) taking or other action, including the imposition or enforcement of any discriminatory taxes, duties, or other encumbrances, that have the effect of seizing ownership or control of property.  If you have information regarding any such investment disputes or expropriation claims, please contact Political/Economic Officer Brent Corby (, (4) 250-593, extension 4530) by Tuesday August 4.

As always, we strongly recommend that U.S. citizens traveling to or residing in Harare enroll in the Department of State’s Smart Traveler Enrollment Program (STEP) at www.Travel.State.GovSTEP enrollment gives you the latest security updates, and makes it easier for the U.S. embassy or nearest U.S. consulate to contact you in an emergency.  If you don’t have Internet access, enroll directly with the nearest U.S. embassy or consulate.

We also recommend that you regularly monitor the State Department’s website, where you can find current Travel Warnings, Travel Alerts, and the Worldwide Caution.  Read the Country Specific Information for Zimbabwe.  For additional information, refer to the “Traveler’s Checklist” on the State Department’s website.

Contact the U.S. embassy or consulate for up-to-date information on travel restrictions.  You can also call 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries.  These numbers are available from 8:00 a.m. to 8:00 p.m. Eastern Time, Monday through Friday (except U.S. federal holidays).  Follow us on Twitter and Facebook to have travel information at your fingertips.