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Important Passport Information

Payment Methods & Details

Payment is only accepted on-site at the U.S. Embassy at the time of your appointment. We accept USD cash and, for American Citizen services only, international cards. Cash must be clean, crisp bills.

Appointments & Locations

The U.S. Embassy in Zimbabwe offers appointments for routine American Citizen services on Tuesdays and Thursdays. All applicants must have an appointment. We do not have walk-in hours. To schedule an appointment for a passport service for U.S. Citizens, please use this online reservation system.

 

(Note, the appointment systems linked above are only for people seeking to renew an American passport or needing other services for American citizens, or for those needing notarials. Anyone who makes a reservation in these systems in order to enter the embassy for a visa interview will be refused entrance. Instead, visa applicants should follow the instructions for making an appointment on our Visas web page.)

 

If you are unable to find an appointment and your situation is an emergency, including emergency passport services, please email ACSHarare@state.gov or call the U.S. Embassy at 0867 701 1000 in life or death emergencies.

Additional Information

Passport application forms are available at the Consular Section’s American Citizen Services Unit, or may be downloaded from the internet at https://travel.state.gov/content/passports/en/passports.html.

Except in emergencies, all U.S. passports must be printed at facilities in the U.S.  Processing time takes approximately two weeks. U.S. Passports can no longer be amended.  For name changes and other forms of amendments, please apply for a new passport.

 

For passport applications, please bring the following:

  • Most recent passport
  • 5cmx5cm photo (note: this is NOT the standard size Zimbabwean photo)
  • Cash or Credit Card

 

For the fees for the services detailed below, please see the Department of State’s Schedule of Fees.

 

Passports for Children Under Age 16

 

For children under age 16, both parents and the child must personally appear at the Consular Section and present all of the following required items.  The Consular Section cannot accept incomplete applications.

  • Completed, but not signed, Form DS-11. Please do not sign until instructed to do so by a consular officer.  If the applicant has a social security number, it MUST be included in the application in order for the application to be considered complete.
  • Two full-face 2 inch by 2 inch identical color photographs taken within the last six months with a white or light background.
  • Evidence of the child’s relationship to the parents/guardians, such as an original birth certificate or Consular Report of Birth Abroad.  Previous U.S. passports are not acceptable as proof of relationship to the applying parent(s)/guardian(s).
  • Proof of identity for both parents.
  • Proof of the child’s citizenship, such as a previous U.S. passport or original U.S. birth certificate.
  • Proof of the child’s identity, such as a photo i.d. If the child’s appearance has changed significantly since the last passport was issued, or if the previous passport expired more than 6 months before your application, please bring photographs of the child to assist in confirming identity.  We strongly encourage you to bring at least one photo from each year since the previous passport was issued, especially if it was issued when the child was under two years of age.

One Parent Applying

 

If only one parent can appear, she or he must submit one of the following items:

  • The second parent’s original notarized statement of consent authorizing passport issuance for the child (this can be either an original notarized Form DS-3053 or an original notarized written statement with the same information on a sheet of paper from the non-appearing parent); Or
  • Primary evidence of sole authority to apply such as one of the following:
    • A birth certificate or Consular Report of Birth Abroad that lists only applying parent; or
    • Court order granting sole legal custody to the applying parent (unless child’s travel is restricted by that order); or
    • Adoption decree listing the applying parent as the sole adopting parent; or
    • Court order specifically permitting applying parent’s or guardian’s travel with the child; or
    • Judicial declaration of incompetence of non-applying parent; or
    • Death certificate of non-applying parent.

Third-Party Applying

If a third-party is applying on behalf of a minor under the age of 14, she or he must submit an original notarized written statement or original affidavit from both parents authorizing the third-party to apply for a passport.  The non-appearing parent must also submit a notarized parental consent DS-3053.

 

Passports for Adults

If you are replacing a 10-year validity passport that was issued within the last 15 years and you are able to present this passport, you can apply for a new passport using Form DS-82.  You do not need to appear personally and can send the completed form, original passport, and payment to the U.S. Embassy with someone you trust.  Please do not send the application and passport by mail.  You still must have an appointment under your name. All of the following required items must be presented.  The Consular Section cannot accept incomplete applications.

  • Completed and signed DS-82. If the applicant has a social security number, it MUST be included in the application in order for the application to be considered complete.
  • Two full-face 2 inch by 2 inch identical color photographs taken within the last six months with a white or light background.
  • Original U.S. passport.

If you are applying for your first adult passport, replacing a mutilated passport, or are not able to present a 10 year validity passport that was issued within the last 15 years, you must appear in person to apply for a new U.S. passport and present the following required items.  The Consular Section cannot accept incomplete applications.

  • Completed, but not signed, Form DS-11.
  • Two full-face 2 inch by 2 inch identical color photographs taken within the last six months with a white or light background.
  • Proof of citizenship, such as a previous U.S. passport or original U.S. birth certificate.
  • Proof of identity, such as a photo identification card.

If you are applying to replace a lost or stolen adult passport and, you are not able to present a 10 year validity passport that was issued within the last 15 years, you must appear in person to apply for a new U.S. passport and present the following required items.  The Consular Section cannot accept incomplete applications.

  • Completed, but not signed, Form DS-11.
  • Two full-face 2 inch by 2 inch identical color photographs taken within the last six months with a white or light background.
  • Proof of citizenship, such as a previous U.S. passport or original U.S. birth certificate.
  • Proof of identity, such as a photo identification card.
  • Local police report

 

Lost/Stolen Passport

If your passport was lost or stolen, you must appear in person to apply for a new U.S. passport and present the following required items.  The Consular Section cannot accept incomplete applications.

  • Completed, but not signed, Form DS-11.
  • Complete and signed Form DS-64 (Statement Regarding a Lost or Stolen Passport)
  • A police report if the passport was stolen.
  • Two full-face 2 inch by 2 inch identical color photographs taken within the last six months with a white or light background.
  • Proof of citizenship such as an original U.S. birth certificate.  If you cannot obtain proof of citizenship, the Consular Section can access previous passport applications to verify your citizenship.
  • Proof of identity, such as a photo identification card.

To prevent identity theft, please report any lost or stolen passports as quickly as possible.  If you find a passport that was reported lost or stolen, it is invalid and cannot be used for travel.

 

 

 

Reasonable Accommodation

If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:

    • If you require a private appointment due to a medical condition or disability, we may schedule an alternative time for you to come in for your interview.
    • If you or your child has special needs that requires a private appointment in a quiet space without distractions, we may schedule an alternative time for you or your family to come in for your interview.
    • If you are unable to speak, you may be allowed to respond to questions in an agreed-upon nonverbal manner such as using pen and paper.
    • If you are deaf or hard of hearing, you may bring a sign language interpreter to translate during the interview if needed.
    • If you have low vision, we may provide you with communications in large print.

If you are unable to provide fingerprints because of a medical condition, including birth defects, physical deformities, skin conditions, you may qualify for a fingerprint waiver for certain fingers.

  • Interview waivers are only granted in extreme situations, such as having a medical condition that requires flying in an air ambulance.

The waiting room of the Consular Section and its restroom is wheelchair-accessible.