Security Alert: Degrading Communications Infrastructure

Location: Across Zimbabwe

Over the past several weeks the communication infrastructure in Zimbabwe has been degraded due to power outages, pilferage of cell tower parts, and lack of generator capacity to maintain continuity of networks.  Embassy community members have reported the inability to make/receive mobile phone calls.  Mobile data services (WhatsApp, Facebook Messenger, e-mail) have also been unreliable.  Desk phones at the embassy including Post One have experienced intermittent inability to make or receive calls.  Embassy communications professionals are working on these issues, but the root of these issues is the country-wide telecommunications system, which is not controlled by the embassy.

If you are unable to reach the Embassy Operator or Duty Officer by phone and it is an emergency, American citizens may call the Operations Center in Washington D.C. for emergency assistance at 202-647-1512.

United States Embassy Harare, Zimbabwe
2 Lorraine Drive, Bluffhill
Harare, Zimbabwe
Tel: +263-867-701-1000
Emergency +263 -772 559-727
Embassy website

  • State Department – Consular Affairs

1-888-407-4747 or 1-202-501-4444