Emergency Assistance

Please note: The Department of State assumes no responsibility or liability for the professional ability or reputation of, or the quality of services provided by, the entities or individuals whose names appear on the following lists. Inclusion on this list is in no way an endorsement by the Department or the U.S. government. Names are listed alphabetically, and the order in which they appear has no other significance. The information on the list is provided directly by the local service providers; the Department is not in a position to vouch for such information.

The local equivalent to the “911” emergency line in Zimbabwe for Econet mobile phone subscribers is 112 and for Net One subscribers it is 114 .

Emergency centre



Econet subscribers Emergency call centre


Harare, Zimbabwe

Net One subscribers Emergency call centre


Harare, Zimbabwe

Harare Central Police

+263-24-2777777 or +263-24-2777651/2

Police Charge Office, Harare, Zimbabwe

Medical Air Rescue Services (MARS) Emergency Lines

+263-24-2705905, +263-24-2790594, +263-24-2790392

2 Fairbridge Road, Belgravia, Harare

Cimas Emergency Air Services (CEAS)

+263-24-2700085/6, +263-24-2700080

13 Rowland Square, Milton Park, Cimas Rowland Square Clinic offices, Milton Park

U.S. citizens traveling to Zimbabwe should read the Safety and Security section of the Zimbabwe Country Specific Information sheet on the Department of State’s website for a comprehensive review of the security situation.

For the latest security information, U.S. citizens traveling abroad should regularly monitor travel.state.gov where current Travel Warnings and Travel Alerts, as well as the Worldwide Caution, can be found.

The Department of State urges U.S. citizens to take responsibility for their own personal security while traveling overseas. For general information about appropriate measures travelers can take to protect themselves in an overseas environment, see the Before You Go section of the Department of State’s website.

We strongly recommend that U.S. citizens traveling to or residing in Harare enroll in the Department of State’s Smart Traveler Enrollment Program (STEP) at www.Travel.State.Gov. STEP enrollment gives you the latest security updates, and makes it easier for the U.S. embassy or nearest U.S. consulate to contact you in an emergency. If you don’t have Internet access, enroll directly with the nearest U.S. embassy or consulate.

We also recommend that you regularly monitor the State Department’s website, where you can find current Travel Warnings, Travel Alerts, and the Worldwide Caution. Read the Country Specific Information for Zimbabwe. For additional information, refer to the “Traveler’s Checklist” on the State Department’s website.

Contact the U.S. embassy or consulate for up-to-date information on travel restrictions. You can also call 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries. These numbers are available from 8:00 a.m. to 8:00 p.m. Eastern Time, Monday through Friday (except U.S. federal holidays). Follow us on Twitter and Facebook to have travel information at your fingertips.

The U.S. Embassy in Harare is located at 172 Herbert Chitepo Avenue. You may call +263 24 2250 593 if you have any issues or questions regarding emergency assistance. You may also contact the Consular Section at ConsularHarare@state.gov. If you are a U.S. citizen in need of urgent assistance, the emergency number for the U.S. Embassy is +263 772 559 727

American citizens can make appointments for services on Mondays and Thursdays between 2 and 3 pm or walk-in on Fridays between 9 and 10 am.